Terms and Conditions

Training Policies
Payment is required in full to enroll in a course. Cancellations 15 or more days from start of course can receive 100% store credit, or can be rescheduled at no charge. Cancellations 0-14 days from start of course will receive no refund or store credit, but can be rescheduled for a $30 rescheduling fee per rescheduled session. For recreational classes and minis, if any additional training sessions (pool sessions or training dives) are required beyond the regular course components in order to successfully complete the course, these additional training sessions are $45 per additional pool session and $65 per additional training dive.

Open Water course only: training dives in open water must be conducted within 60 days of last pool training session, otherwise additional review sessions will be required at $45 per class or pool review session.

Courses purchased through special promotions are final sales. No refunds or exchanges. A rescheduling fee of $100 will apply to all sessions rescheduled 0-14 days from the scheduled date. 

See individual course details for specifics on what is included and not included in the course fee.

Merchandise Return/Exchange Terms & Conditions
Unused, never been wet merchandise in original and undamaged packaging, with all owner’s manuals/warranty paperwork can be returned for a full refund within 15 days of purchase. Refunds are granted via same method of payment. Exchange or store credit is issued for returns made between 15 - 30 days from the date of purchase. Store credit never expires. A restocking fee of 25% will be applied to all returns of regulators, BCDs, lights, and any items requiring assembly. All special orders and student materials (books or online access codes) are final sales and are not refundable. Original receipt must be presented for in-store returns; original transaction number and Return Authorization (RA#) required prior to returning any merchandise via mail. Please contact Submerged, Inc. at 301-881-2831 or info@submergedonline.com for RA#.

Travel
25% - 50% deposit required at time of sign up for all travel, depending on the trip. Balance is due 90 days prior to travel date. Balance due in full at time of sign up if within 90 days of travel date. Travel insurance strongly recommended. No refunds for cancellations within 90 days of travel date, or to circumstances beyond our control. This policy is subject to change depending on the trip. Individual trips may have specific refund policies that apply to that trip.

Dive Charters
To reserve a spot on a local dive charter, payment must be made in full. Payments are non-refundable unless the charter is cancelled by the charter operator. If the charter is cancelled by the charter operator, the diver may reschedule for another date, receive a full refund, or receive store credit. Refunds for payments made by cash or check will be refunded via company check within 14 days.

Refunds for dive charters are granted ONLY if the charter is cancelled by the charter operator. Refunds WILL NOT be granted for any reasons including, but not limited to: seasickness, not feeling well on the dive day, unforeseen events, something better to do, choosing to not conduct a dive (i.e. diving only one dive of a two-tank dive trip).